After 10 years of being with 1 paperless software it became apparent that our needs, specifically related to customer service were no longer being met. It was not a quick decision as we had thousands of documents in that system. Filer Express made the transition SO EASY and has had amazing customer service as we have worked through the transition. I highly recommend this system for anyone that is considering a paperless system or is ready to transition to a company with amazing customer support.
I’ve known Tim Peek since 2005 when we purchased our first document imaging program, and his partnership is key to Southland International Trucks.
It’s difficult to think of Tim as a vendor. He is a significant resource for us; knowledgeable, trustworthy, and has our best interest at heart. His customer service skills exceed any I’ve ever seen, and I believe that is apparent because of his genuine interest in serving people.
As a long term customer I can say that my experience with various staff members has been exceptional. Technical issues are promptly addressed and resolved.
The Filer Express software has simplified my experience with document management. I have experienced fewer technical issues and find that this program is more user friendly.
Tim’s knowledge about hardware and software has been a great asset to our office. With his help and support, we have managed to update our office procedures and achieve better access to our office records.
Thanks to the Share Program, we now have a secure way to email confidential documents to our customers.
Tim has been been hands on with this department in setting up our Document Management System. He has been there helping us with any questions or problems we might have had.
The System has simplified our filing for investigator files, human resource files, and jail files. We know longer have to hunt files by hand in a file room now all we have to do is punch in a name or case number and we have the information need.
I just wanted to let you know how happy I am with Filer Express! It’s easy to work within and very user friendly!! I’m so impressed!